DELIVERY :
FRANCE
- Standard delivery (2 to 5 days): €4.92
- Free delivery on orders over €49
- Express home delivery (next day) €20.48
- Express delivery to a collection point (next day) €9.45
EUROPE
- Standard delivery (3 to 6 days): €8.20
- Free delivery on orders over €59
INTERNATIONAL (SWITZERLAND)
- Standard delivery (7 to 13 days): €15.60
- Free delivery on orders over €69
RETURNS:
Returns are possible for refund or exchange within 14 days of receiving the order, with the exception of earrings that are not eligible for return For hygiene reasons, in accordance with Article L221-28 of the French Consumer Code, after this period, we will not be able to offer a refund or exchange.
Products purchased during a promotion are not exchangeable or refundable.
The jewelry must be returned as you received it, in perfect condition, unworn, in its entirety (accessories, free jewelry, bags, cases, boxes, etc.) carefully packed in its original packaging to ensure optimal protection during delivery and accompanied by the invoice.
Sharlaim reserves the right to refuse a refund for returned products if the aforementioned conditions are not met. Return shipping costs are your responsibility.
If your order was damaged during shipping, please contact customer service at contact@sharlaimbijoux.com with photos of the damaged order upon receipt of your package, along with your order number, within 5 business days of receiving the package. After this period, no claims will be accepted. We are not responsible for stolen or lost packages.
RETURN PROCEDURE :
To return your order, please contact us using our form in the "Contact" section (in the footer), or by writing to the email address: contact@sharlaimbijoux.com, to inform us of your return and explain the reason with the order number and email address.