Preamble
The purpose of these conditions is to govern the relations between, on the one hand, the seller, Sharlaim, Head office: 9 rue des colonnes 75002 Paris, registered 952302639 in the Paris trade register, and on the other hand, persons wishing to make purchases via the website sharlaimbijoux.com.
Acceptance of these general terms and conditions of sale (“GTC”) implies the Client’s full and unreserved acceptance of these GTC.
All orders on the Site are subject to these General Terms and Conditions. These may be subject to modifications and updates; the conditions applicable to the order of a Product by a Customer are those in force on the day of the order.
Object
These General Terms and Conditions govern exclusively the sales made by Sharlaim b ijoux of the products offered to buyers having the status of consumers (hereinafter the "customer(s)") on the Site and specify the conditions of ordering, payment, delivery and management of any returns of the products ordered by customers.
The General Terms and Conditions are binding on the customer who declares that he/she has read and accepted them by checking the box “I accept the General Terms and Conditions of Sale” before implementing the online ordering procedure.
Products
The different products that we offer are those presented on the site sharlaimbijoux.com. These products are on sale within the limit of available quantities.
Each product is accompanied by photos and a detailed description (material, color, size, weight, etc.) to know the details, please consult the product sheet. However, please note that due to the display of colors by computer or mobile phone screens, some differences may be noted.
Ordering process
The customer adds products to his basket by specifying the desired quantity and finalizes his order. Confirmation of the order entails acceptance of the general conditions of sale present. Once validated, the customer will see a summary appear. Then the order will be confirmed by email with a tracking number.
Price
Product prices are indicated in euros including all taxes, but excluding customs fees and other taxes.
Customs fees and other taxes must be paid by the customer directly to the carrier depending on the country of destination.
Sharlaim reserves the right to modify its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one applicable to the Customer, subject to the availability of said products.
Sharlaim reserves the right to refuse, cancel and terminate orders at any time for legitimate and legal reasons.
Sharlaim will also be entitled to refuse any order placed by a customer with whom there is a dispute relating to the payment of a previous order as well as any order not in accordance with these General Terms and Conditions.
In these cases, Sharlaim will inform the customer by email.
Payment
You can make your purchases securely by credit card and Paypal.
We do not have access to any data relating to the Customer's means of payment. Payment is made directly by the bank or payment provider receiving the Customer's payment.
Return and Refund
Returns are possible for refund or exchange within 14 days of receipt of the order, with the exception of earrings which are not eligible for return for hygiene reasons in accordance with Article L221-28 of the Consumer Code. After this period, we will not be able to offer any refunds or exchanges.
Products purchased during a promotion are neither exchangeable nor refundable.
Please note that each of our jewels are checked before sending. No defective jewels will be sent to you. Therefore, the jewels must be returned as you received them, in perfect condition, unworn, in their entirety (accessories, free jewels, bags, cases, boxes, etc.), carefully packed in their original packaging, to ensure optimal protection during their delivery and accompanied by the invoice.
Sharlaim reserves the right to refuse reimbursement of the returned product in the event that the conditions mentioned above are not respected.
Return costs are your responsibility.
If your order has been damaged during shipping, please contact customer service info@sharlaimbijoux.com with photos of the damaged order upon receipt of your package as well as your order number within 5 working days from receipt of the package. After this period, no request will be taken into consideration.
We are not responsible for the theft or disappearance of packages.
RETURN PROCEDURE :
1. Before returning your order, please contact us using our form in the "Contact" section (at the bottom of the page), or by writing to the email address: info@sharlaimbijoux.com, to inform us of your return and explain the reason as well as the order number and email address.
2. Returns are made via Mondial Relay to the following relay point address :
Sharlaim jewelry
Locker 24/7
INTERMARCHE PORT
LANCRE STREET
FR - 01460 PORT
To return your order, please click on the following link:
https://www.mondialrelay.fr/entreprises-de-colis/
1) Select the weight of the package
2) Check " I let my recipient choose their Locker | Point Relais® or indicate their delivery address " and enter the email address: info@sharlaimbijoux.com
3) Choose your delivery method and point and confirm your shipment
