DELIVERY RATES

FRANCE

Standard delivery (2 to 5 days): €5

Free delivery from €65

DROM-COM

Standard delivery (5 to 22 days*): € 5

Free delivery from €65

* Variable delay in times of crisis

EUROPE

Standard delivery (3 to 6 days): € 8

Free delivery from €85

INTERNATIONAL

Standard delivery (7 to 13 days): € 16

Free delivery from €95

RETURN AND REFUND

Returns are possible for refund or exchange within 14 days of receipt of the order, with the exception of earrings that are not eligible for return for hygiene reasons in accordance with Article L221-28 of the Consumer Code. After this period, we will not be able to offer any refunds or exchanges.

Products purchased during a promotion are neither exchangeable nor refundable.

Please note that each of our jewelry is checked before shipping. No defective jewelry will be sent to you. Therefore, jewelry must be returned as you received it, in perfect condition, unworn, in its entirety (accessories, free jewelry, bags, cases, boxes, etc.), carefully packed in its original packaging, to ensure optimal protection during delivery and accompanied by the invoice.

Sharlaim reserves the right to refuse reimbursement of the returned product in the event that the aforementioned conditions are not respected.

Return costs are your responsibility.

If your order was damaged during shipping, please contact customer service at info@sharlaimbijoux.com with photos of the damaged order upon receipt of your package and your order number within 5 business days of receipt of the package. After this time, no requests will be considered.

We are not responsible for the theft or disappearance of packages.

RETURN PROCEDURE :

1. Before returning your order, please contact us using our form in the "Contact" section (at the bottom of the page), or by writing to the email address: info@sharlaimbijoux.com, to inform us of your return and explain the reason with the order number and email address.

2. Returns are made via Mondial Relay to the following relay point address :

Sharlaim jewelry

24/7 Locker

INTERMARCHE PORT

LANCRE STREET

FR - 01460 PORT

To return your order, please click on the following link:

https://www.mondialrelay.fr/envoi-de-colis/

1) Select the weight of the package

2) Check " I let my recipient choose their Locker | Point Relais® or indicate their delivery address " and enter the email address: info@sharlaimbijoux.com

3) Choose your delivery method and point and confirm your shipment

FAQ

IS YOUR JEWELRY WATER RESISTANT?

STAINLESS STEEL

Yes, with the exception of a few models, the majority of the jewelry in our range is made of steel. Stainless steel are water resistant. They can also withstand occasional sea and pool bathing. The word "Waterproof" is always indicated in the description. For jewelry that does not have this wording, we advise you to avoid water and other liquids in order to maintain their shine and color.

SILVER, GOLD-PLATED SILVER, MOISSANITE

Regarding Silver, Gold Plated Silver, and Moissanite jewelry , we recommend avoiding contact with liquids; if necessary, take care to dry them thoroughly with a dry cloth.

Generally speaking, for a longer lifespan for your jewelry (Steel and Silver), take care to store them in pouches or other protection of your choice, when you are not wearing them, away from air and humidity.

We also advise you to remove them when sleeping, to avoid weakening them.

Be careful not to spray perfume on your jewelry, which would alter the plating; instead, perfume yourself before wearing it.

Remove them when you exercise.

HOW TO CLEAN AND CARE FOR YOUR JEWELRY?

Stainless steel

For stainless steel jewelry, THE The easiest way is to clean them with a little Marseille soap, rinse them thoroughly with water and then dry them thoroughly with a soft, clean cloth.

Silver, Gold-plated silver

Over time, Money tends to oxidize naturally, more or less quickly, depending on the quality of the air, humidity, cosmetic products, or the acidity of the skin. To restore their original shine, here are some natural solutions:

Toothpaste

Apply the toothpaste with a soft toothbrush and scrub. Rinse everything in clean water and dry your jewelry with a chamois leather.
Be careful not to use a hard-bristled toothbrush which could damage your jewelry.

Baking soda

This technique is ideal if you want to clean your jewelry without rubbing.
Place a sheet of aluminum foil in the bottom of a bowl, shiny side up. Place your jewelry on top, pour in a tablespoon of baking soda, and add warm water. Let it sit and rinse. Then, simply wipe dry with a soft cloth.

Coarse salt

Simply submerge your oxidized silver jewelry in a bowl of salt water for a few seconds. Then, place it on aluminum foil and dry it. It's the aluminum that will act on the oxidation.
This method should be avoided if your silver chain, for example, is decorated with gemstones or pearls.

White vinegar, or lemon

Another way to make silver shine without rubbing.
Soak your jewelry in a glass filled with white vinegar for 2 hours. Then, rinse with clean water and dry.

Moissanite

Moissanite stones can be cleaned with warm, soapy water and a soft brush. Do not use harsh detergents or alcohol. It can be cleaned regularly to maintain its shine and remove germs and cosmetics that may be trapped behind the setting. Dry thoroughly afterward.

CAN I MAKE A RETURN OR REFUND?

For a return or refund request, please consult the " Return " section. and reimbursement " in the General Conditions of Sale .